SWEDA

We ordered 500 Sweda pen, item PB2626 (formerly the PB2929) for a client. These pens are produced in China and generally take ten working days to produce. Because of some quality control problems, Sweda delayed the shipment of this pen. After the pens had been delayed an extra two weeks, we let Sweda know that our client needed the pens and could not wait any longer for the quality control problem to be resolved.

Sweda said they would be happy to produce the pens in the U.S. and suggested a couple of other similar pens that would be nice replacements. Although the replacement pen our client chose, item PB1572 was more expensive than the PB2626 pen, Sweda did not charge an extra fee.

Our client received the pens within a week, and they actually liked the replacement pen better than the original pen they had ordered.